Client Services Associate

Job Summary/Company:
Customer Service Phone Representatives. Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home. NO SALES. You will receive, respond to and process customer telephone inquiries regarding rental applicant screening in a high volume call center. Handle approximately 60+ calls on average daily. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience. Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers. *INBOUND & OUTBOUND calls (NO collections or sales) *Average 60 - 70 calls per day *Candidates must be able to work in a STRUCTURED environment Primary Responsibilities: Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution. May interface with other call center customer service representatives to answer questions on process or specialized situations. Education: HS Diploma/GED Required Experience: 1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus. Working Conditions: Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift. Candidates must be able to work in a STRUCTURED, fast paced environment. Candidates must also be comfortable working with a computer and typing. Candidates must be able to type 35 wpm. The candidates must be available to work between 7a - 8p and Saturday from 8a - 2p. The manager only wants to interview candidates that meet those requirements. As of 12/14/2020, this position will start remote but contractors will be expected to come into the office once this department starts going back onsite.
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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