Systems Administrator

Summary

The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.

Responsibilities
  • Provide systems administration of desktop and server systems, connected to local and wide area networks.
  • Engage in desktop system management responsibilities, involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Manage IT system infrastructure and any processes related to these systems.
  • Provide support to IT systems, including day-to-day operations and monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
  • Provide Tier 2 and Tier 3 problem identification and diagnosis and resolution of problem.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
  • Install/load the operating system and application software.
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
  • Troubleshoot, maintain integrity, and configure network components, including implementing operating systems enhancements to improve reliability and performance.
  • Integrate new technologies into new and existing systems, including the transition and migration of corporate systems.
  • Execute on-site, on the floor, and technical and system administration support.
  • Support requirements for managing installation and configuration and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements.
  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, and service level agreements and evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products.
  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
  • Attend meetings weekly and provide weekly status reports.
  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required.
  • Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import and exports.
  • Conduct routine and emergency maintenance of assigned data center equipment.
  • Communicate and coordinate scheduled preventive maintenance windows with potentially impacted customers.
  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
  • Participate in technical research and development to enable continuing innovation.
  • Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS.
  • Maintain operational, configuration, and other standard operating procedures (SOPs).
  • Verify system availability with existing Enterprise tools.
  • Serve in a supervisory capacity overseeing a team of technicians.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree and 8+ years relevant experience OR
  • Associate degree and 10+ years relevant experience OR
  • High school diploma or GED and 12+ years relevant experience
  • Years of relevant work experience includes:
  • UNIX, Windows, and/or Storage administration
  • Experience working with trouble reporting and tracking systems such as REMEDY
  • Experience supporting the IC/DOD
  • TS/SCI clearance required

Knowledge, Skills and Abilities
  • Ability to obtain a Security+ certification within 90 days of hire
  • Ability to obtain CI Poly clearance
  • Experience in the imagery intelligence domain a plus
  • Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems
  • Ability to learn, understand, and apply new technologies
  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities is required
  • Ability to respond to after hour calls and "provide on-call support"
  • Must possess strong problem solving and fault isolation skill sets
  • Knowledge of the customer's processes and procedures and of the customer's production systems a plus
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to function as a team member and independently
  • Ability to travel 10% to local area sites as well as other locations with similar architecture/footprint
  • Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain
  • Ability to lift or move various pieces of computer equipment (max 40 pounds)
  • Ability to prioritize and execute tasks in a high-pressure environment
  • General knowledge of database administration, network administration, and possess network configuration management skills

#NJVC, LLC

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