System Administrator Senior - Level

Summary

The System Administrator Senior - Level on call 24 hours a day, 7 days a week, and 365 days a year as the primary person to resolve system problems, be responsible for the day-to-day operations, and primary for monitoring/investigation of segment interfaces. The System Administrator Senior - Level is responsible to manage the other site engineers and works with the ISP teams, system users, and the ESC, to investigate and resolve system anomalies. The System Administrator Senior - Level will provide rotating site support 7 days a week and 24 hours a day to ensure system issues are identified and resolved to minimize operational impacts.

Responsibilities

• Required to be on call 24 hours a day, 7 days a week, and 365 days a year.
  
• Develop the site schedule with the other site leads.
  
• Represent the O&S team/EDM PMO in daily T-TX and ESC ISP status briefings in addition to participating in TEMs, SRTs, and site stand up coordination and performance tuning events.
  
• Simultaneously monitor multiple suites identifying system issues using monitoring and maintenance scripts and researching a wide variety of logs and correlating the integrated operation of those suites to ensure mission capabilities are maintained.
  
• Manage multiple shifts of O&S engineers, which consists of personnel across the Panama shift.
  
• Provide supervisory assistance with Prime site leads, including developing schedules, monitoring site activities, and providing constructive feedback and coaching to the team members.
  
• Represent the O&S team during the weekly Failure Review Board.
  
• Provide input to assist the Factory in the root cause analysis and to determine the actual availability that is reported to the EDM GPOC on a weekly basis and in the Monthly Availability Report.
  
• Provide on-the-job training (OJT) to new hires and additional training on new changes to the other System Administrators.
  
• Coordinate and submit the maintenance requests to the ESC government leadership and when needed, due to unexpected disruptions.
  
• Perform application start-up and shutdown in support of maintenance and installation activities.
  
• Provide on-call and surge support for outages.
  
• Monitor the system using diagnostic tools and other monitoring capabilities.
  
• Create and maintain user accounts and group assignments.
  
• Analyze and evaluates performance metrics.
  
• Coordinate with ISP personnel to perform scheduled system backups of the application and data in compliance with site security and disaster policies.
  
• Enter and track site discrepancy reports (DRs) within the tracking system, assist with DR investigations, regression test DR fixes, and works with software developers to resolve the DR.
  
• Schedule, perform, and record routine preventative maintenance of the application.
  
• Collect metrics and report the information to the ASP Site Lead as required.
  
• Maintain user and maintenance manuals and documentation as directed.
  
• Work with database and system administration support personnel to convey and investigate system anomalies.
  
• Perform queue management, narrowband processing, and releasability tasks.
  
• Investigate application operational issues and perform problem escalation with vendor, factory, and Subject Matter Experts (SME) as required.
  
• Ensure system issues are identified and resolved, minimizing operational impacts.
  
• Other duties as assigned
  

Qualifications

• Bachelor's degree and 10+ years of relevant work experience.
  
• 4+ years of additional relevant work experience can be used in lieu of the degree requirement.
  
• Experience to include:
  
• Experience with UNIX/LINUX based operating system.
  
• Experience with Oracle or other relational databases.
  
• Experience with Microsoft Office, including Excel, PowerPoint, and Word.
  
• Recent hands-on program experience required.
  
• Security+ required.
  
• TS/SCI clearance required.
  

Knowledge, Skills and Abilities

• Ability to create and maintain scripts required to automate system activities is required.
  
• Basic knowledge of Linux commands (e.g. can "ls", "cd", "pwd", "grep").
  
• Knowledge of all Microsoft Office products, including Mail, Word, and Excel, etc.
  
• Strong analytical and problem solving skills.
  
• Strong work ethic.
  
• Have attention to detail and organizational skills.
  
• Have excellent communications skills.
  
• Have excellent interpersonal and customer service skills.
  
• DOD and/or intelligence community experience preferred.
  
• Ability and willingness to work with the team even if it includes performing routine tasks.
  
• Ability and willing to learn new things to work towards becoming a more advanced Application Support Engineer.
  
• Ability to work independently and yet be effective within a team setting.
  
• Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
  
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  
• Excellent skills in Microsoft Word, Excel, and other Office applications.
  
• Proficient with Microsoft Office applications.
  
• Experience working in a home office setting.
  
• Ability to train end users on frequently asked technical issues.
  
• Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
  
• Previous customer service experience strongly desired.
  
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
  

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