Desk Side Engineer - Senior


The Desk Side Engineer - Senior will be the technical support for customers and their networked computers and peripherals for a contract supporting the Department of Transportation.

  • Conduct hardware support (A+ or equivalent preferred): Imaging laptops, changing hard drives, memory etc.(Actual repairs are done by Dell)
  • Conduct VOIP and voicemail support of Callpilot
  • Conduct Microsoft Office and 365 support and basic software installation and repair
  • Install and support of Bentley products, including Microstation, Geopak, and OpenRoads
  • Experience with application add-on's to Bentley, Autoturn and Guidesign is a plus
  • Support Cisco AnyConnect for VPN
  • Conduct Oracle P6 and database client install and configuration
  • Conduct EEBACS (DOT Proprietary software) support with the ability to learn and support
  • Support Trimble Office and Data Collectors
  • Add and remove systems from the domain
  • Backup and restore user profiles
  • Conduct troubleshooting DOT issued iPhones
  • Conduct SFTP usage and add users
  • Other duties as assigned

  • High school diploma or GED required
  • 4+ years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software
  • Experience with setup of a user work station (computer, docking station, monitor, keyboard and mouse)
  • Background check required

Knowledge, Skills and Abilities
  • Ability to lift 40 lbs or more
  • Ability to prioritize issus and users
  • Knowledge and use of Active Directory
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone with good phone skills, and a professional demeanor
  • Previous customer service experience strongly desired
  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it


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