Valuation Services Specialist/Representative

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Job Summary/Company:
Perform a host of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies; assigning and tracking orders for valuation services and products; and trouble-shooting and resolving issues that may arise throughout the lifecycle of each order. Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders. Incumbents use computerized systems for tracking, information gathering, and/or troubleshooting.
Primary Responsibilities: - Interfaces with internal and external customers to resolve customer service calls/queries/problems. - Verifies contacts and account information. - Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action. - Maintains and creates logs, reports, records and files to document order activity and action items. - Investigates, analyzes, coordinates and tracks complex customer issues and problems. - May contact appraisers, brokers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate. - May interface with different departments/groups to coordinate resolution of issues. - Tracks orders as necessary.
Education: HS Diploma/GED
Required Experience and Skill Requirements: 12-24 months of mortgage industry related experience preferred. Typing 35-40 WPM required
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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