Application Support Engineer

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Summary

The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities and is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces.

Responsibilities
  • Work with on-site database and system administration support personnel to convey and investigate system anomalies.
  • Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required.
  • Ensure system issues are identified and resolved, minimizing operational impacts
  • Other duties as assigned

Qualifications
  • High school diploma/GED required
  • Relevant work experience to include:
  • Experience with UNIX/LINUX based operating system.
  • Experience with Oracle or other relational databases.
  • Experience in scripting.
  • Experience with Microsoft Office - Excel, PowerPoint and Word.
  • · Security+ required within 90 days of hire
  • · Top Secret Security Clearance required

Knowledge, Skills and Abilities:
  • Ability to obtain TS/SCI Security Clearance
  • Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high paced environment.
  • Ability to obtain a Security+ certification within 90 days of hire
  • Working knowledge of UNIX/LINUX based operating system.
  • Understand principles of SQL query language and operating systems.
  • Basic knowledge of computer networks, including file transfer protocols.
  • Strong communication skills, both written and verbal.
  • Works well in a team environment and is self-motivating.
  • Ability to travel as required.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

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