Help Desk Specialist/VTC Technician

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The Help Desk Specialist/VTC Technician support personnel will provide VTC facilitation and Presentations Support on up to 20 VTC systems. The Help Desk Specialist/VTC Technician will perform Help Desk support in a variety of IT support services which can range from troubleshooting to physical hardware management, updating software, and creating and configuring network accounts for end users.

  • Verify conference room scheduler daily to ensure no room has been double booked.
  • Prepare conference/training rooms appropriately for scheduled events.
  • Conduct informal ad-hoc/on-the-spot training with an end-user in response to a VTC.
  • Perform additional audio visual operation and maintenance for VTC equipment on the DISA Global Video Service (GVS) and the local Air Force network.
  • Respond to end-user requests submitted through the MyHelpdesk Ticketing system in accordance with customer Update and Resolution Windows timeframe.
  • Provide support to end-users for either PC, server, or mainframe applications and hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct the core problem.
  • Simulate or recreate user problems to resolve operating difficulties by determining if the problem is affecting other users and considered "broad spectrum" or just a single user's problem.
  • Provide user support for configuration and administration of specialized technologies as identified by the government.
  • Other duties as assigned

  • High school diploma or GED required.
  • 2+ years' experience providing VTC facilitation and presentations support.
  • 1+ years' experience with knowledge management in SharePoint 2013.
  • 1+ years' experience working with: • Christie projectors • Crestron and AMX Displays • Titan Projectors • CISCO VTC Equipment • Cabling • Video Splitters • Multiplexors • Televisions • Video walls • Microphones • Other related VTC and AV Equipment.
  • Security+ CE certification.
  • Secret clearance required.

K nowledge, Skills and Abilities
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Proficient with Microsoft Office applications.
  • Ability to remotely train and respond to end users on frequently asked technical issues.
  • Proper business and phone etiquette skills required.
  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
  • Must have the ability to adjust schedule to support weekend requirements as needed.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

#Chenega Agile Real Time Solutions, LLC

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