Service Technician

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Summary

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

The Service Technician will provide repair and service support at customer's location, working with low to mid-range office products and ensuring that service requests are performed in a timely manner

Responsibilities
  • Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
  • Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Participate as a full member of a service workgroup and contribute to the group's productivity.
  • Demonstrate the required product proficiency by successfully completing the product training.
  • Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
  • Diagnosis and repair using product documentation, digital multi-meter, and fault codes.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
  • Manage assigned parts, tools, and any other assets provided.
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
  • Provide timely and courteous customer service to facilitate customer satisfaction.
  • Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
  • Responsible for all maintenance of the equipment, including installation, troubleshooting, network connectivity, configuration and reconfiguration as required, and training of key operators.
  • Other duties as assigned

Qualifications
  • Certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field.
  • 2+ years of related field experience as a technician may be substituted for the certificate or diploma.
  • 1+ years of relevant experience.
  • Experience to include:
  • Experience or formal training in AC-DC electrical/electronic required.
  • Functional knowledge of light industrial electricity and digital electronics and use of digital multi-meter.
  • Field experience as a technician working with business technology such as PCs, network connected printers, and networked equipment.
  • Experience with Xerox or other industry print and scan devices.
  • PC skills are required for this position.
  • Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity.
  • Must always have reliable transportation and possess a valid driver's license.
  • Secret clearance required.

Knowledge, Skills and Abilities
  • The position requires using the PC/wireless devices for data entry, troubleshooting, and web access.
  • Knowledge of Microsoft Operating Systems, Windows, and Microsoft Office Applications (Word, Excel).
  • Ability to successfully pass a drug-screening, DMV and background check.
  • Ability to work overtime, as required, on an occasional basis.
  • Proven excellent customer service skills.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

#Chenega Worldwide Support, LLC

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