Associate Application Support Engineer

Summary

The Associate Application Support Engineer will be part of an integrated Operations & Sustainment team that provides critical mission support to a DOD customer. The Associate Application Support Engineer will interface with other engineers co-located, as well as located at other agency facilities. The Associate Application Support Engineer provides support Monday through Friday during normal business hours.

Responsibilities

• Responsible for providing support to day-to-day engineering operations of the customer's application.
  
• Provide assistance to the customer with monitoring and problem investigation for segment interfaces.
  
• Support on-site customers and provide technical customer service support to include logging and triaging trouble calls, monitoring customer requests via email, and via Jabber.
  
• Working closely with client/customer, to help define/review product and system requirements for hardware and software.
  
• Test software and system performance as necessary to ensure customer needs are addressed.
  
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  
• Troubleshoot and resolve issues with software or hardware.
  
• Monitoring and maintaining computer systems and networks.
  
• Ensure security and privacy of networks and computer systems.
  
• Responding in a timely manner to service issues and requests.
  
• Providing technical support across the company (this may be in person or over the phone).
  
• Other duties as assigned
  

Qualifications

• High school diploma or GED equivalent required
  
• 1+ years of experience supporting a DoD and/or Intelligence Community customer
  
• TS/SCI clearance required
  

Knowledge, Skills and Abilities

• Ability to obtain a Security+ within 90 days of hire
  
• Basic knowledge of Linux commands (eg. can "ls", "cd", "pwd", "grep")
  
• Basic knowledge of Scripting
  
• Knowledge of all Microsoft Office products (Mail, Word, Excel, etc)
  
• Strong analytical and problem solving skills
  
• Strong work ethic, attention to detail, and organizational skills
  
• Excellent communications skills
  
• Excellent interpersonal and customer service skills
  
• Willingness to work with the team even if it includes performing routine tasks
  
• Willing to learn and work towards becoming a more advanced Application Support Engineer