Application Support Engineer

Description

NJVC, LLC

Company Job Title: Application Support Engineer

Clearance: Top Secret / SCI Clearance

Location: Arnold, MO

Reports To: Senior Program Manager

FLSA Status: Exempt, Full Time, Regular

Summary:

The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities and is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces.

Duties and Responsibilities:
  • Work with on-site database and system administration support personnel to convey and investigate system anomalies.
  • Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required.
  • Ensure system issues are identified and resolved, minimizing operational impacts.
  • Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
  • High School diploma or GED Equivalent
  • 2 years relevant work experience to include:
  • Experience with UNIX/LINUX based operating system.
  • Experience with Oracle or other relational databases.
  • Experience in scripting.
  • Experience with Microsoft Office - Excel, PowerPoint and Word.
  • Security Certification within 90 days of hire
  • TS/SCI Security Clearance required.

Knowledge, Skills and Abilities:
  • Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high paced environment.
  • Panama Night Shift 7pm to 7am ( 2 on / 2 off / 3 on / 3 off )
  • Working knowledge of UNIX/LINUX based operating system.
  • Understand principles of SQL query language and operating systems.
  • Basic knowledge of computer networks, including file transfer protocols.
  • Strong communication skills, both written and verbal.
  • Works well in a team environment and is self-motivating.
  • Ability to travel as required.
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Primary Location: United States-Missouri-Arnold

Organization: NJVC
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: TS / SCI
Job Schedule: Full Time Exempt
Recruiter: Cris Correa
Req ID: 2000003404

Similar searches: Full Time, Administrative, Government and Public Services