Operations Services Sr. Associate

Job Description:

• Conducts research of data. Leverages all available resources such as existing databases, third party sources and/or public information on the internet.

• Contacts clients/outside customers to clarify information. Utilizes tools to analyze, query and manipulate data according to defined business procedures. Extracts and enters appropriate data onto application, other form, or database.

• Process payments which may require preparing, balancing, and submitting complex wire disbursements for mass manual payments.

• May proofread documents for grammatical, mathematical, typographical and composition errors adhering to standards and guidelines. Offers suggestions to improve readability.

• Adhere to all required company and client driven Service Level Agreements

• Performs duties such as maintaining all level of files, searching and investigating information contained in files, processing departmental documents requiring more specific knowledge of functional operations and entering report results into tracking system.

• May track progress and provide status report to management on achievement of daily and weekly team goals.

• May act as Subject Matter Expert on internal and client projects making recommendations to these processes.

• Able to develop and maintain business relationships with individuals representing other departments, and/or representing outside organizations.

Job Qualifications:

• College degree preferred, High School Diploma or equivalent required

• 2+ years related experience in lieu of college degree

• Excellent verbal and written communication skills required for reporting, presentations, information sharing

• Excellent customer and listening skills - builds customer confidence through commitment and delivery of customer satisfaction

• Intermediate to advanced computer skills to retrieve, query, create, update and manipulate documents and spreadsheets containing formulas and formatting

• Strong attention to detail and organizational skills

• Ability to manage multiple tasks/projects simultaneously while meeting deadlines

• Tenacity for solving detailed / complex issues

• Strong analytical skills

• Ability to train and provide feedback to others

• Ability to collaborate with peers, other departments and clients to improve processes and share best practices

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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