Customer Contact Center Professional

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At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

Your Work Falls into Two Primary Categories:

Customer Focus
  • Contact Center Professional will handle a broad range of topics across the Loan Product Advisor discipline.
  • Provides resolution to an extensive range of complicated problems.
  • Solutions are innovative thorough and practical.
  • Works under limited direction independently determines and develops approach to solutions.
  • Work is evaluated upon completion for adequacy in satisfying objectives.
  • Represents the organization as the principal customer contact on contracts and often performs project leadership role.
  • Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.


Task Oriented
  • Work is evaluated upon completion for adequacy and satisfying objectives.
  • Represents the organization as the principal customer contact on contracts and often performs project leadership role.


Qualifications:
  • College degree or equivalent job experience.
  • 5 to 7 years mortgage industry related experience.
  • Outstanding customer service skills.
  • Effective written and verbal communication skills.
  • Strong organizational skills, teamwork driven, and customer results oriented.
  • Previous experience with CRM Salesforce, preferred.


Keys to Success in this Role:
  • Self-starter and self-motivated.
  • Ability to work and collaborate effectively in a team environment
  • Sense of urgency and able to apply risk-based approach to prioritize work
  • Capability to function well in a fast-paced dynamic environment with competing priorities
  • Proficient in communicating clearly, effectively, persuasively with external B2B customers and business stakeholders.
  • Motivated to learn new technologies and identify process improvements and efficiencies.
  • Ability to adapt to change while continuing to deliver on assigned objectives
  • Strong verbal and written communication skills.


Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Part time

Job Category:Operations

FLSA Status:Non-Exempt

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