Dispatch Operator

Dispatch Operator

Huntsville, ALJoin our Talent Network

Venturi, LLC is currently seeking talented individuals to add to our Talent Network.

Summary: TheDispatch Operator will have dispatch, transit tracking, and scheduling experience within transportation industry, possess a Top Secret Clearance and be a qualified radio operator. TheDispatcher works under the general supervision of the Move Management Supervisor.

Duties and Responsibilities:

• Responsible for providing written reports as required (Accident or Incident Reports, etc.), and other written documentation related to the daily performance of the operation.
  
• Assist customers with complaints or queries, and reports accidents and incidents
  
• Responsible for supporting timeliness and efficiency of the transportation program, and to help support the safety and security of equipment during transport.
  
• Monitor flow of vehicles, routes, times, and operators.
  
• Dispatch, track, and communicate with transportation elements.
  
• Provide direction, guidance and information to vehicle operators related to the service, to ensure routes and stops are serviced safely and on-time.
  
• Monitor daily driver activities to ensure that all drivers maintain the time intervals as required by the published schedule.
  
• Communicate with the customer, other vendors, dispatch team, and managers on a daily basis regarding changes and activities.
  
• Manage and enhance customer service, ensuring safety and satisfaction are always the primary considerations.
  
• Provide requested and/or pertinent information to vehicle operators or customers without displaying a negative or hostile attitude.
  
• Maintain radio contact with vehicle operators at all times to obtain and/or report all route and schedule information which may impacted the transportation schedule.
  
• Complete written reports as required on vehicular deficiencies, accidents, incidents, and other issues as required.
  
• Know and follow all safety and health rules as well as safe working practices applicable to the job.
  
• Initiate contingency or corrective actions (early or late departures, missed stops) of transportation schedules as necessary to ensure safe and timely transportation of all equipment.
  
• Monitor all communication devices to ensure all vehicle operators use proper radio procedures and etiquette.
  
• Notify operations management if correction/training is needed.
  
• Notify the Safety Manager and the Lead Dispatcher of any safety and rule violations.
  
• Notify the Safety Manager and Lead Dispatcher immediately of all operational issues that impact service performance.
  
• Help train new dispatchers, maintain proficiency in applicable systems and apply best practices.
  
• Assist in accident investigations, reporting, filing, and corrective actions.
  
• Maintain daily records and logs as required.
  

Minimum qualifications:

• High school diploma/GED required
  
• 5+ years experience in the following:
  
• similar sized dispatch office
  
• dispatch operations
  
• Qualified radio operator
  
• US Government Top Secret Security Clearance.
  
• If required, be able to successfully complete a counterintelligence-based polygraph examination.
  

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