Valuation Services Specialist

Job Summary/Company:
Sparks Group has partnered with a national financial services company who is seeking multiple appraisal reviewers to join their team! The individual will perform non-licensed reviews and analysis on various appraisal and broker report products while ensuring consistent report compliance with respect to client specific requirements and common report quality issues. Please apply below to be considered immediately and call 301-926-7800!

Job Duties

• Manages a pipeline of appraisal orders using a queue management system.
• Owns the post-delivery order fulfillment process from order entry to order completion, ensuring timely completion of orders.
• Acts as liaison between appraiser and customer to answer questions, provide order status, etc.
• Respond to and document escalation issues; document files with issue resolution.
• Respond to email and phone call inquiries on an as-needed basis.
• Interface with existing clients to ensure customer satisfaction.
• Maintain communication with appraisers, clients and management on appraisal and performance issues.
• Oversee/complete special projects as assigned by their manager.
• Identify and propose improvements to existing workflows and technology.
• Review appraisal reports and provide direction to appraisers regarding order guidelines, client requirements and proper appraisal methodology.
• Proactively take ownership of and resolve any client related appraisal issues before and as they arise.
• Document transactional detail as necessary.
• Complete other duties as assigned by management.

Education, Experience, Knowledge and Skills:

• High school diploma equivalent
• Strong verbal and written communication skills, exceptional phone demeanor
• "Best-in-class" customer service skills via both phone and email
• Detail oriented with the ability to multi-task
• Proactive, driven and highly motivated
• Strong problem solving skills; ability to resolve escalated issues on behalf of the internal or external client
• Ability to collaborate and support others in a team environment
• Proficient in basic computer skills
• Experience working in a fast paced, production-driven environment preferred
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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