Telecommunications Network Helpdesk Analyst

Telecommunications Network Helpdesk Analyst

Boston, MAJoin our Talent Network

Chenega Technical Innovations is currently seeking talented individuals to add to our Talent Network.

Telecommunications Network Helpdesk Analyst

Summary: The Telecommunications Network Helpdesk Analyst will develop, implement and manage Mobile Device Management (MDM) and wired telephone engineering upgrades and programming of new systems. Coordinate and lead external stakeholder communications with outside agencies like Defense Metropolitan Area Service Desk (DMATS), Government Services Agency (GSA).

Duties and Responsibilities:

Support integration and implementation of telecommunications structured transport systems and related infrastructure while designing a future VoIP migration.

Utilize programs and software such as Cisco Unified Communications Manager or other unified communication suite programs to provide Central Office switch features e.g. call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller ID, and others if the phone supports. Provide common user automated attendant service.

Provide NEC video teleconference administration support for the UNCLASS and SECRET VTCs.

Develop and implement Mobile Device Management strategies and procedures.

Manage quality assurance testing procedures on new products as well as existing hardware.

Compile metrics reports and analyze spreadsheets of historical telephone data to enhance services and minimize costs.

Manage inventory of telephones and extensions.

Analyze drawings and specifications developed by other Government Agencies and/or outside vendors.

Enhance customer reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer.

Perform surveys for large moves/adds.

Coordinate with outside vendors to process, track and close requests for long haul services.

Manage and support telephone moves, adds, and changes.

Provide oversight/training of junior staff as required.

Contribute to SharePoint library.

Follow all NEC policies, procedures and regulations.

Maintain currency on technology and service capabilities.

Other duties as assigned

Minimum Qualifications:

BS in related field; 6 years directly relevant experience may be substituted in lieu of education; combined total of 12 years for education and experience.

Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002

Must have Windows 10 certification.

VoIP certification desired.

Security + certification preferred.

Cisco certification preferred.

Experience using Army Message Handling System (AMHS) highly preferred.

Must have NACLC with Tier 3 investigation

Secret Clearance

Join our Talent Network

Similar searches: Full Time, Administrative, Government and Public Services