Senior Mission Support Services Specialist - Edgewood

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Senior Mission Support Services Specialist - Edgewood

Boston, MAJoin our Talent Network

Chenega Technical Innovations is currently seeking talented individuals to add to our Talent Network.

Position: Senior Mission Support Services Specialist - Edgewood

Summary: The Senior Mission Support Services Specialist will provide technical, analytical and administrative support for customer network and mission systems, including laptops, printers, audio and visual systems and applications.

Duties and Responsibilities:

Receive and respond to customer trouble tickets and service requests for support.

Troubleshoot and resolve the service requests.

Support desktop operating systems like Microsoft Windows 10 and desktop software including, but is not limited to; Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Google Chrome, Adobe Acrobat Professional by diagnosing and correcting problems

Diagnose and correct problem on hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals including the ability to diagnose and correct hardware and/or driver problems, perform upgrades, and install new or replacement hardware.

Coordinate with local NEC for support with any baseline applications and services.

Coordinate problem resolution with other groups and outside organizations including, other support contractor and hardware and software vendors.

Build new systems via imaging of approved operating systems, baseline software applications, and required security patches; install encryption systems used to protect the data of portable systems such as laptops; and identify and install required drivers.

Maintain Active Directory, and Networks to include; adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.

Install, diagnose and correct problems with desktop software including, but is not limited to; Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed Desktop Validator, and Active Client.

Ensure systems are configured in accordance with DOD published Security and Technical Information Guides (STIGs).

Upgrade and maintain IT equipment and infrastructure.

Perform Information Management Officer duties.

Provide SharePoint administration and development services.

Provide SIPR management control of updates, equipment, procedures and usage processes.

Provide VTC and SVTC management, operation, configuration and setup services.

Provide IT equipment inventory management.

Provide user training on IT applications.

Follow all NEC policies, procedures and regulations.

Maintain currency on technology and service capabilities.

Other duties as assigned

Minimum Qualifications:

Bachelor's Degree in related field; 5+ years of experience, or a combination of experience and training may be used in lieu of a degree with 7 years of direct relevant experience.

Experience with Active Directory user and computer account management.

Experience with IT equipment inventory management.

Possess Baseline and Full Computing Environment Certifications for IAT-II IAW DoD 8570.01-M and BBP 05-PR-M-0002.

Must have Windows 10 certification.

Must have NACLC with Tier 3 investigation

Secret Clearance

Chenega Corporation and family of companies is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

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