Valuation Services Specialist

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Sparks Group is partnering with a large organization in Irving, Texas who is seeking to add multiple Customer Service Phone Representatives to their team. These individuals will be responsible for handling Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home. If you have at least one year of customer service experience and are seeking a new opportunity with flexible hours, please call (301) 926-7800, and apply below! The hourly rate for this role is $16/hr.

Job Summary/Company:

Perform a host of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies; assigning and tracking orders for valuation services and products; and trouble-shooting and resolving issues that may arise throughout the lifecycle of each order.

  • Interfaces with internal and external customers to resolve customer service calls/queries/problems. -
  • Verifies contacts and account information. -
  • Examines customer problems and implements appropriate corrective action to respond to customer requests. -
  • Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action. -
  • Maintains and creates logs, reports, records and files to document order activity and action items. -
  • Investigates, analyzes, coordinates and tracks complex customer issues and problems. -
  • May contact appraisers, brokers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate. -
  • May interface with different departments/groups to coordinate resolution of issues. -
  • Tracks orders as necessary.

Qualifications/Background Profile:
  • HS Diploma or GED required
  • 1-2 years of mortgage industry experience a must
  • Must be able to type 35-40 WPM.

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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