Desktop Support Technician - 1531

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Summary
The MIL Corporation seeks a Desktop Support Technician to support a Federal Government client at one of our Washington, DC locations. The Desktop Support Technician will provide Tier 1-2 support as a member of the service desk team, and will additionally be responsible for hardware builds, deployment, inventory management, and logistics.

Responsibilities
• Create, update, resolve, or escalate, Incidents and Requests tickets in a timely manner based on Service Level Agreements (SLAs)
• Keep up-to-date on the status of system changes and CSC processes and procedures
• Provide Incident & Request resolutions to augment the CSC Knowledge Base
• Perform troubleshooting of standard IT systems and services to include, but not limited to: Windows 7, Windows 8.1, Windows 10, Microsoft Office Suite 2010/2013, Cisco AnyConnect, proprietary/customized applications, VPN
• Perform desktop and laptop imaging, deployment and troubleshooting services
• Plan and execute large deployments of 100+ machines including unpacking, inventorying, surplus, and disposal
• Perform inventory management of remote and onsite computer stores
• Perform basic network troubleshooting

Required Qualifications
• HS/GED; BA/BS desired
• 1 to 2 years IT Help Desk or relevant experience in a customer service/support environment
• Knowledge of a software distribution tool (i.e. SCCM)
• Knowledge of standard IT systems and services to include Windows 7/8.1,Windows 10 Microsoft Office Suite 2010/2013, proprietary/customized applications, VPN and RSA token administration and support, Internet Explorer 8 and above
• Knowledge of PC-based hardware, including desktop and laptop workstations
• Knowledge of imaging and user profile data migration routines

Desired Qualifications
• 2+ years of network related experience
• Federal Government experience
• Experience with inventory systems such as Sunflower

Education
HS/GED

Clearance
Public Trust

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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