CFP Service Desk Specialist

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AboutWeb is seeking a mid-level CFP Service Desk Specialist for our end client in Dayton, OH (Wright Patterson AFB). Must have active TS/SCI clearance in order to apply.

AboutWeb is a growing SBA certified HUBZone IT consulting company, providing IT solutions to federal and commercial clients since 1998. We are an NVTC "Tech 100" company and recipient of the 2018 "Corporate Citizen of the Year" award from the National HUBZone Contractors Council.

As the CFP Service Desk Specialist, you will be assigned to National Air and Space Intelligence Center (NASIC) located on Wright Patterson AFB, Ohio. You will augment the NASIC organic workforce to support the enterprise mission.

Job Duties:
Provide the following types of Level I IT support:
  • Remote Support - provide remote diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment
  • Touch Maintenance - provide at-the-desk diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment.
Certifications
  • Department of Defense (DoD) 8140/8570
  • Information Assurance Technician
    (IAT) Level II (CompTIA Security+) certification
Description
  • Coordinate corrective action required by outside/parent agencies as required
  • Be responsible for monitoring, opening, assigning, updating and closing tickets on up to 4 separate ticketing systems
  • Troubleshoot assigned tickets using Standard Operating Procedures (SOP's)
  • Provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets
  • Provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts
  • Provide desktop support at the customer's location as required such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets)
  • Provide 24-hour network and environmental monitoring and appropriate alarm reporting utilizing provided tools/capabilities
  • Use provided network monitoring tool (E.g. Solarwinds) to monitor and support various networks and system assets
  • Perform system reboots in the data center as required following documented reboot procedures
  • Be able to utilize standard Active Directory and UNIX based commands
  • Replace workstations with like systems and reload all applicable user applications
  • Coordinate with other duty sections such as hardware technicians and software administrators when additional Level II2 or Level III3 support is required.
  • Utilize provided environmental monitoring system (E.g. Site Scan) to Client and report environmental systems problems
  • Follow the Standard Operating Procedures for backup and restoration.
  • Physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists
  • Provide daily network status reports
  • Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets
  • Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month
#AW

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