Technical Account Manager

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Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

Please Note: This Position will be based in Europe.

Responsibilities:
  • Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities
  • Understand the customer's business goals and technical environment, including software currently used
  • Collaborate with the appropriate business functions and teams to assess and recommend technologies that support customer needs
  • Operate as the lead point of contact for all matters specific to customer accounts
  • Complete analysis and present periodic reviews of operational performance to customer leadership
  • Champion and advocate for customer requirements within Arc Publishing (be their voice)
  • Lead onboarding projects to help bring new accounts onto the platform
  • Support growth of sales skills and ability to ensure success of growth through various methods including analyzing key performance indicators and metrics

Requirements:
  • Bachelor's Degree or equivalent work experience
  • 5-7 years of experience in B2B environments; preferably technical account management, implementation, or customer success
  • Previous customer-facing experience as a technical lead
  • Strong customer focus and bias for action
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce or other software environment
  • Experience with distributed systems, APIs, systems architecture
  • Clear understanding of customer success sales processes and customer lifecycles
  • This position may require up to 25% travel
  • Strong organizational, creative problem-solving, and collaborative skills
  • Proven ability to interact effectively at all levels within an organization, including executive and C-level
  • Ability to work well in a dynamic group environment and under deadline pressures
  • Strong analytical, oral and written communication, and presentation skills

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