Application Support Engineer

Summary

The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities and is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces.

Responsibilities
  • Work with on-site database and system administration support personnel to convey and investigate system anomalies.
  • Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required.
  • Ensure system issues are identified and resolved, minimizing operational impacts.
  • Other duties as assigned

Qualifications
  • High School diploma or GED Equivalent
  • 2+ years relevant work experience to include:
  • Experience with UNIX/LINUX based operating system.
  • Experience with Oracle or other relational databases.
  • Experience in scripting.
  • Experience with Microsoft Office - Excel, PowerPoint and Word.
  • Security+ required within 90 days of hire
  • TS/SCI Security Clearance required.

Knowledge, Skills and Abilities:
  • Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high paced environment.
  • Panama Night Shift 7pm to 7am ( 2 on / 2 off / 3 on / 3 off )
  • Working knowledge of UNIX/LINUX based operating system.
  • Understand principles of SQL query language and operating systems.
  • Basic knowledge of computer networks, including file transfer protocols.
  • Strong communication skills, both written and verbal.
  • Works well in a team environment and is self-motivating.
  • Ability to travel as required.
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
  • Required to adhere to Chenega Corporation mandate that all employees must be fully vaccinated to COVID-19 by December 8, 2021.

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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