Consumer Relations Associate

Job Summary

The Customer Service Representative works in a call center environment supporting consumer calls surrounding credit reports. This is an opportunity for a customer focused individual to elevate a consumers experience with a call center representative. We are looking for strong communication skills, rapport building and personalities that fit into our team and client-focused culture. We provide training and support for this role.

Job Duties
  • Assist external consumers with credit related concerns and inquiries.
  • Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes.
  • Utilize multiple systems and applications Initiate consumer copy and dispute requests within FCRA specified guidelines.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.
  • Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.
  • Perform proper security authentication to safeguard all Personal Identifying Information (PII) Good verbal and written communication skills required

Education, Experience, Knowledge and Skills
  • Previous Call Center experience preferred Credit Experience/knowledge preferred
  • Bilingual (Spanish) preferred
  • Basic MS Office skills Good verbal and written skills, ability to communicate clearly and concisely
  • Strong interpersonal skills
  • Ability to work under pressure and remain flexible to changing schedules and demands Ability to apply common sense, understanding and problem solving
  • High School Diploma or GED equivalent required

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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