Senior Help Desk Technician

Summary

The Senior Help Desk Technician will provide expert advice and support services in IT business technologies. The Senior Help Desk Technician is an individual contributor working with a team of Network and DevSecOps Engineers.

Responsibilities
  • Manage and track help desk calls pertaining to application, networking, and system problems and issues.
  • Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the internet, and new computer technology.
  • Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
  • Manage end-user equipment, including but not limited to scheduling replacement hardware installation and hardware upgrades.
  • Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.
  • Manage all aspect of help desk support services, including but not limited to ensuring the following actions are completed:
  • Fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Documenting, tracking, and monitoring problems to ensure timely resolution.
  • Assignment of username, password, and access right permissions for multiple proprietary applications, as well as client software.
  • Support software/hardware on peripheral network equipment, like scanners, copiers, printers, and monitors, etc.
  • Other duties as assigned

Qualifications
  • Bachelor's degree required and 2+ years of related experience OR
  • A combination of additional experience, education, and training may be used in lieu of formal education and/or certifications
  • Background check required and must have the ability to obtain a secret clearance

Knowledge, Skills and Abilities
  • Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
  • Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
  • Ability to manage multiple projects with time related constraints in a fast- paced contract manufacturing environment.
  • Speak effectively before groups of internal and/or external customers or employees.
  • High level of integrity and accountability.
  • Required to adhere to Chenega Corporation mandate that all employees must be fully vaccinated to COVID-19 by December 8, 2021

#Chenega Applied Solutions, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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