Senior Help Desk Technician

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Summary

The Senior Help Desk Technician will provide expert advice and support services in IT business technologies. The Senior Help Desk Technician is an individual contributor working with a team of Network and DevSecOps Engineers.

Responsibilities
  • Manage and track help desk calls pertaining to application, networking, and system problems and issues.
  • Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the internet, and new computer technology.
  • Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
  • Manage end-user equipment, including but not limited to scheduling replacement hardware installation and hardware upgrades.
  • Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.
  • Manage all aspect of help desk support services, including but not limited to ensuring the following actions are completed:
  • Fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Documenting, tracking, and monitoring problems to ensure timely resolution.
  • Assignment of username, password, and access right permissions for multiple proprietary applications, as well as client software.
  • Support software/hardware on peripheral network equipment, like scanners, copiers, printers, and monitors, etc.
  • Other duties as assigned

Qualifications
  • Bachelor's degree required and 2+ years of related experience OR
  • A combination of additional experience, education, and training may be used in lieu of formal education and/or certifications
  • Background check required and must have the ability to obtain a secret clearance

Knowledge, Skills and Abilities
  • Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
  • Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
  • Ability to manage multiple projects with time related constraints in a fast- paced contract manufacturing environment.
  • Speak effectively before groups of internal and/or external customers or employees.
  • High level of integrity and accountability.
  • Required to adhere to Chenega Corporation mandate that all employees must be fully vaccinated to COVID-19 by December 8, 2021

#Chenega Applied Solutions, LLC

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