VTC Operations Lead

Summary

The VTC Operations Lead will provide Video Teleconferencing (VTC) support. This will include 7 VTC facilities, 100+ Tandberg desktop VTC's, and 1 SIPRNet VTC room in Wright Patterson, OH.

Responsibilities
  • Schedule VTC sessions
  • Provide VTC session support
  • Meet with customer to discuss requirements
  • Coordinate and verify site locations and availability
  • Input data into VTC Wizard
  • Verify call is scheduled and shall mitigate conflicts
  • Provide locations, times, and dates of VTC sessions to customers
  • Interface with senior DoD personnel
  • Verify the VTC starts on time and performs all communications checks with each participant prior to the sit down time for the VTC call
  • Be on-call during all VTC sessions
  • Respond in person to all issues/problems with the VTC session
  • Keep all participants advised of the progress and resolution of all issues/problems with the VTC session
  • Provide preliminary troubleshooting procedures and elevate issues that cannot be resolved
  • Monitor all maintenance and repairs
  • Coordinate all system outages with the Communication Focal Point
  • Provide training and guidance to session participants on use of VTC systems
  • Provide monthly functional area reports summarizing work accomplished, work planned in the next month, and important issues occurring during the month
  • Supervisory Responsibilities
  • Other duties as assigned

Qualifications
  • Bachelor's degree and 10+ years relevant experience OR
  • Associate degree and 12+ years relevant experience OR
  • High school diploma or GED and 14+ years relevant experience
  • DIA sponsored training class via JWICS VTC within two weeks of contract performance start is required
  • TS/SCI clearance required

Knowledge, Skills and Abilities
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Experience working in a home office setting
  • Ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor
  • Previous customer service experience strongly desired
  • Good problem-solving skill with the ability to visualize a problem or situation and think abstractly to solve it

#NJVC, LLC

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