Help Desk Support Specialist, Mid


The Help Desk Support Specialist, Mid provides technical assistance and support related to computer systems, hardware, and/or software as a member of the Enterprise Service Desk Team.

  • Document all contacts within the enterprise ticketing system
  • Maintain documentation of problems and meet Service Level Agreement requirements for calls answered and resolved
  • Help provide technical assistance and support for Workflow Management services
  • Monitor and support ticket workflows
  • Review, assign, reconcile, and support the management of tickets throughout their lifecycle
  • Help coordinate with IT service providers and communicate outages and plans for recovery
  • Other duties as assigned

  • High school diploma or GED and 6+ years of experience
  • Bachelor's degree and 3+ years of Help Desk experience
  • IAT I: A+ CE, CNNA Security, Network+ CE, SSCP required
  • TS/SCI required

Knowledge, Skills and Abilities
  • Customer service skills
  • Problem solving skills
  • Ability to work in a high paced environment


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