Knowledge Management Specialist - MO

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Knowledge Management Specialist - MO

Saint Louis, MO Join our Talent Network

Chenega Agile Real-Time Solutions (CARS)

This position is contingent upon contract award and government funding of the program.

Summary:

TheTechnical Knowledge Management Lead will coordinate with other service areas to develop and update technical documentation and Knowledge Base (KB) articles to include an annual review of all articles within the KB. This includes, but is not limited to, town halls training documents, materials, brochures, videos, Computer Based Training (CBT), and knowledge articles located in St. Louis, MO

Duties and Responsibilities:
  • Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation
  • Writes and edits technical documentation for all of the project's hardware and software to include installation, configuration and how-to documentation
  • Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.
  • Maintain self-service KB articles by supporting program/system owners in the creation, updating, and publishing of KB article content, drafting and publishing KB articles related to EMS, and managing the review process that checks for KB article currency and accuracy. This includes ensuring the manufacturer volatility documents are obtained, stored and made available.
  • Define, document, maintain and deliver KB articles to support Operations and Sustainment (O&S) staff, e.g., "train-the-help-desk."
  • Utilize existing vendor training materials to the greatest extent possible to ensure consistency of KB articles with the vendor's Ensure that other Service Providers are maintaining their knowledge articles ensuring they are up-to-date within the ITSM suite and are reviewed, at the very least, annually.
  • Supervisory Responsibilities: No.
  • Other duties as assigned

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
  • Bachelor's Degree and 6+ years relevant experience or
  • Associate's Degree and 8+ years relevant experience or
  • 10+ years relevant experience
  • Operational experience with ServiceNow
  • Experience in the Intelligence Community
  • IAT II: Must obtain within 6 months of hire
  • TS/SCI Clearance
  • Must be able to support a 24x7x365 operations center, Panama 6am-6pm

Knowledge, Skills and Abilities:
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

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