System Administrator Senior - Level

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System Administrator Senior - Level

St Louis and Arnold, MO Join our Talent Network

TheSystem Administrator Senior - Level must have the ability to work in Arnold or St. Louis, MO offices.

NJVC is currently seeking a talented System Administrator Senior - Level to be on call 24 hours a day, 7 days a week, and 365 days a year as the primary person to resolve system problems, be responsible for the day-to-day operations, and primary for monitoring/investigation of segment interfaces. TheSystem Administrator Senior - Level is responsible to manage the other site engineers and works with the ISP teams, system users, and the ESC, to investigate and resolve system anomalies. TheSystem Administrator Senior - Level will provide rotating site support 7 days a week and 24 hours a day to ensure system issues are identified and resolved to minimize operational impacts.

Duties and Responsibilities:
  • Required to be on call 24 hours a day, 7 days a week, and 365 days a year.
  • Develop the site schedule with the other site leads.
  • Represent the O&S team/EDM PMO in daily T-TX and ESC ISP status briefings in addition to participating in TEMs, SRTs, and site stand up coordination and performance tuning events.
  • Simultaneously monitor multiple suites identifying system issues using monitoring and maintenance scripts and researching a wide variety of logs and correlating the integrated operation of those suites to ensure mission capabilities are maintained.
  • Manage multiple shifts of O&S engineers, which consists of personnel across the Panama shift.
  • Provide supervisory assistance with Prime site leads, including developing schedules, monitoring site activities, and providing constructive feedback and coaching to the team members.
  • Represent the O&S team during the weekly Failure Review Board.
  • Provide input to assist the Factory in the root cause analysis and to determine the actual availability that is reported to the EDM GPOC on a weekly basis and in the Monthly Availability Report.
  • Provide on-the-job training (OJT) to new hires and additional training on new changes to the other System Administrators.
  • Coordinate and submit the maintenance requests to the ESC government leadership and when needed, due to unexpected disruptions.
  • Perform application start-up and shutdown in support of maintenance and installation activities.
  • Provide on-call and surge support for outages.
  • Monitor the system using diagnostic tools and other monitoring capabilities.
  • Create and maintain user accounts and group assignments.
  • Analyze and evaluates performance metrics.
  • Coordinate with ISP personnel to perform scheduled system backups of the application and data in compliance with site security and disaster policies.
  • Enter and track site discrepancy reports (DRs) within the tracking system, assist with DR investigations, regression test DR fixes, and works with software developers to resolve the DR.
  • Schedule, perform, and record routine preventative maintenance of the application.
  • Collect metrics and report the information to the ASP Site Lead as required.
  • Maintain user and maintenance manuals and documentation as directed.
  • Work with database and system administration support personnel to convey and investigate system anomalies.
  • Perform queue management, narrowband processing, and releasability tasks.
  • Investigate application operational issues and perform problem escalation with vendor, factory, and Subject Matter Experts (SME) as required.
  • Ensure system issues are identified and resolved, minimizing operational impacts.
  • Other duties as assigned

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
  • Bachelor's degree and 10+ years of relevant work experience.
  • 4+ years of additional relevant work experience can be used in lieu of the degree requirement.
  • Experience to include:
  • Experience with UNIX/LINUX based operating system.
  • Experience with Oracle or other relational databases.
  • Experience with Microsoft Office, including Excel, PowerPoint, and Word.
  • Recent hands-on program experience required.
  • Security+ required.
  • TS/SCI clearance required.

Knowledge, Skills and Abilities:
  • Ability to create and maintain scripts required to automate system activities is required.
  • Basic knowledge of Linux commands (e.g. can "ls", "cd", "pwd", "grep").
  • Knowledge of all Microsoft Office products, including Mail, Word, and Excel, etc.
  • Strong analytical and problem solving skills.
  • Strong work ethic.
  • Have attention to detail and organizational skills.
  • Have excellent communications skills.
  • Have excellent interpersonal and customer service skills.
  • DOD and/or intelligence community experience preferred.
  • Ability and willingness to work with the team even if it includes performing routine tasks.
  • Ability and willing to learn new things to work towards becoming a more advanced Application Support Engineer.
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications.
  • Proficient with Microsoft Office applications.
  • Experience working in a home office setting.
  • Ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
  • Previous customer service experience strongly desired.
  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

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