Technical Specialist, Monitoring Administrator

Job Summary/Company:

A Sparks Group Partner is seeking a Technical Specialist, Monitoring Administrator to ensure technology is running as desired to deliver the product to the customer. This is a direct hire role located in Winston-Salem, NC. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.


  • Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
  • Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
  • Monitor client help desk calls and assist in the resolution of problems; escalate to internal technical groups as necessary
  • Test and install communications equipment for internal and external customer use
  • Create documentation that will troubleshoot internal networks and systems efficiently
  • Provide training for the Operations Representatives on the various networks and systems they support
  • Provide enhanced network support for WAN and IP Telephony networks
  • Support wide-area MPLS services as well as other communication lines for all customer communication links
  • Coordinate and participate in Disaster Recovery exercises
  • Assist various team projects to ensure Continual Service Improvements occur within Operations
  • Engage with technical teams at our client banks, E-Wallets, and payment networks, to develop technical solution design for integration projects

Qualifications/Background Profile:

  • Bachelor's degree or education/training in an IT related field
  • 3+ years of experience with Cisco routers, switches, and Firewalls
  • 3+ years of Dynatrace experience
  • 2+ years of Splunk experience
  • 3+ years' experience with Dynatrace OneAgent for application performance analysis, creating/maintaining dashboards for performance testing, development, support, and tune processes, as well as customization (views, metrics, alerts) of the tool
  • 3+ years' experience working with Database, MQ, WebSphere
  • 3+ years' experience with Red Hat Linux and AIX Servers in an enterprise environment
  • Experience using various versions of Window Servers
  • 2+ years of experience using VMware 5.X or 6.X
  • 3+ years of experience in developing and support of distributed financial services transaction processing platforms
  • Experience analyzing debugging issues as it applies to Cisco switches and routers
  • Experience supporting IP Telephony systems
  • Strong hands on experience with Java server side technology and J2EE App Server, preferably WebSphere
  • Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries
  • Datacenter and monitoring experience
  • Strong knowledge of relational database Microsoft SQL and DB2


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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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