Systems Administrator

Summary

The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.

Responsibilities
  • Provide systems administration of desktop and server systems connected to local and wide area networks
  • Engage in desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions
  • Provide support for implementation, troubleshooting, and maintenance of IT systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices and mobile devices, etc.
  • Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution of problem
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Install/load operating system and application software
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
  • Troubleshoot, maintain integrity, and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Integrate new technologies into new and existing systems, including the transition and migration of corporate systems
  • Execution of on-site, on the floor, and technical and system administration support
  • Support requirements for managing installation, configuration, and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements
  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, and service level agreements
  • Evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions
  • Attend meetings weekly and provide weekly status reports
  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels
  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required
  • Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import/exports
  • Conduct routine and emergency maintenance of assigned data center equipment
  • Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans
  • Participate in technical research and development to enable continuing innovation
  • Ensure systems are secure to STIG guidelines by utilizing tools, like Retina and HBSS
  • Maintain operational, configuration, and other standard operating procedures (SOPs)
  • Verify system availability with existing Enterprise tools
  • Serve in a supervisory capacity overseeing a team of technicians
  • Other duties as assigned

Qualifications
  • Bachelor's degree and 8+ years of relevant experience OR
  • Associate degree and 10+ years of relevant experience OR
  • High school diploma or GED and 12+ years of relevant experience
  • Years of relevant work experience includes:
  • UNIX, Windows, and/or Storage administration
  • Experience working with trouble reporting and tracking systems such as REMEDY
  • Experience supporting the IC/DOD
  • Experience in the imagery intelligence domain a plus
  • CompTIA Security+ or DoD 8570 Level II equivalent required
  • TS/SCI required

Knowledge, Skills and Abilities
  • Ability to pass a CI polygraph
  • Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems
  • Ability to learn, understand, and apply new technologies
  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities is required
  • Ability to respond to after hour calls to provide "on-call" support
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to function as a team member and independently
  • Ability to travel 0-20% to local area sites and other locations with similar architecture/footprint
  • Ability to lift or move various pieces of computer equipment (max 40 pounds)
  • Ability to prioritize and execute tasks in a high-pressure environment
  • General knowledge of database administration, network administration, and possess network configuration management skills
  • Must possess strong problem solving and fault isolation skill sets
  • Knowledge of the customer's processes and procedures and of the customer's production systems a plus
  • Preferred skills in one or more of the following:
  • Window Server
  • Red Hat
  • IRIX, Solaris
  • Sybase
  • Informix
  • SQL
  • Imagery Production Chain

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