Program Manager, Product & Pricing Operations

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In this role interacting with stakeholders across Appian, you will support creating, maintaining, and improving global pricing processes throughout Appian. The Program Manager, Product & Pricing Operations will partner and collaborate with sales, legal, and finance on the quote-to-cash process and broader strategy. This person will manage SKU creation, maintenance, and rollout while helping evolve our global pricing strategy to facilitate efficient deal operations and optimum product offerings.

The ideal candidate will be located in either the Eastern or Central Timezones.

  • Support price book and SKU updates, including support across products, services, regions, and new offerings.
  • Partner with Deal Desk on CPQ, custom SKU creation and SKU management, and active/inactive SKUs.
  • Create documentation and communication for pricing processes.
  • Support ongoing pricing strategy and governance with Pricing/Deal Desk, Legal, Finance, and Sales.
  • Facilitate alignment and communication between Appian's internal stakeholders, including Finance, Marketing, Training, Legal, and Deal Desk teams to foster productive revenue operations.
  • Cultivate best practices through analysis and special projects to improve Appian systems & tools.
  • Support overall Appian deal process with CPQ/OTC functions.

  • Bachelor's degree in business-related field. Minimum of 2 years of experience in related role (Pricing Operations, Packaging, Deal Desk/Order Management or Product Management preferred)
  • Experience using CPQ/OTC systems. Working knowledge of accounting basics is a plus.
  • Ability to work to understand the interests of a variety of stakeholders to reach workable solutions.
  • Ownership mentality. Possess the character to act with integrity for the best interests of the entire organization.
  • Comfortable with ambiguity and working in a rapidly evolving environment.
  • Detail oriented. Must be organized and able to stay on top of fast-moving information and tasks.
  • Process focused by nature. You like order and having things documented for easy reference.

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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