All across the country, people accuse their landlords of being rude, inept, or even acting shady. As a property manager, it's hard to communicate with your tenants or the people you work with if there's no trust. You need to have all the right skills to best manage the property that you're in charge of.
Here are five tips to consider if you're trying to become the top manager in your region.
1. Start with Your Team
A great manager knows that they can only be as successful as the weakest member of their team. If your team is struggling to meet their goals or they aren't working great together, you need to help them work smoothly together.
A strong manager also knows the difference between being a "manager" and a "leader".
Even someone with the title of "property manager" can understand the value of good leadership when it comes to helping their team succeed. While a manager delegates, a leader gets down in the trenches with their team to understand what they're going through.
When you know what hurdles your team faces in an intimate way, you can ensure that you work hard to help them overcome challenges.
When you're hiring members of your team, you know what traits and skills they'll need to have. As long as you ensure that they have the same kind of professional values and work ethic as you do, you'll put together a strong team.
Building your team takes time and may involve some retraining and headbutting, but it will yield positive results.
2. Leave Your Attitude at The Door
If you have the wrong attitude about your staff or the residents at the facility you work at, you're going to struggle. With a bad attitude, you'll have difficulty overcoming challenges, communicating through conflict, or building relationships with residents.
Property managers, no matter how many buildings they're responsible for, need to be able to adapt to changes and challenges. If the problems at your facility can throw you off and keep you from focusing on your goals, you won't be able to meet your goals.
Even when you're frustrated with a resident, employee, or visitor, it's your responsibility to treat everyone with respect. You need to be tireless in giving everyone the best experience while on your real estate. Every challenge needs to go from being a headache to an opportunity to do better.
While you don't need to have a pre-determined response to every issue, you should be able to adapt to the conditions. If new people move in or become part of your orbit, you need to always give them the benefit of the doubt and offer them goodwill.
3. Customer Service Is Key
While you might not think of being a property manager as a customer service position, if you're not a people person, you'll have trouble succeeding.
Most of your days will entail working with a broad group of people to solve a variety of issues. If you don't have strong communication skills, you might struggle in this role.
One of the things you have to focus on in your approach to this job is your ability to relate to people and let them know that they're being heard.
If you don't respond to them in a sensitive way, you won't build a respectful relationship. Since you'll often be the conduit between a variety of interests, you need to manage many different egos at once.
Along with a positive attitude, you also need to be a good listener. Rather than telling people what they're doing wrong, let them know how you could help them. When you run into conflicts, your approach should be to find balance rather than to pick a side.
4. Use Technology Wisely
Every property manager needs to embrace technology. With the developments that have emerged in security and personnel management technology, you can create a secure website easily.
On top of that, scheduling and task management apps allow property managers to be on top of their staff and delegate tasks efficiently.
While some managers might be set in their ways and uninterested in learning new technology, there is so much out there to improve their jobs. Taking the time to learn a few simple tools can free up their schedule.
Time management is important to any property manager as tenants move in and out, emergencies arise, and regular check-ins are needed. Juggling all of these needs can be a struggle, but with the help of mobile apps and clever gadgets, it's becoming easier than ever before.
Some managers are now taking advantage of drone technology to keep an eye on huge sites. If you have a large industrial site that might be dangerous in areas while construction takes place, you can send your drone over to give you a view.
5. Stay Professional and Organized
With all of the tasks to juggle, it's important that a manager stays organized and professional. Forgetting meetings, names, or vendors can result in troubled relationships.
Showing up on time, prepared for the task at hand, is both polite and professional. If someone is late for a meeting with you or their issue has become irritating, you need to keep it to yourself. Remaining friendly is good for your job and will make your work easier.
When you're rude, people will be less likely to come to you when issues arise. This can allow small leaks or problems to become massive problems later on. View here to understand the expectations people have of you as a property manager.
Becoming a Great Property Manager Takes Time
If you're not organized as a property manager, you'll struggle to maintain your site. When you fail in maintenance, your tenants or residents will notice, and work will begin to pile up. If you haven't put your team in place, you risk making things worse over time.
In case you're not sure what's expected of you in this role, check out our guide to find out why people invest in real estate in the first place.