Calling All Comers: How to Get Work In a Call Center

Written by
Rebecca Smith

Published
Oct 8, 2018

Oct 8, 2018 • by Rebecca Smith

Getting work in a call center is one of the best ways to develop valuable customer service experience.

In all industries, employees need to know how to talk and empathize with people. These are more than soft skills people use to polish their resumes; they're areas of expertise. They help people in all facets of their lives.

Call centers help you learn these skills by throwing you right into it. You're given a phone and told to start talking to people. But first, employers need to know that you can handle it.

The best call center employees show tenacity, flexibility, and flexibility. Show off these things, and you'll be working in a call center in no time.

Keep reading to learn how to earn your next call center job, and start your customer service career!

It Takes Patience to Work in a Call Center

The stereotype of people yelling at call center employees isn't too true. But it does happen, and you need to be prepared for that.

Patience is one of the most valuable skills when working at a call center. You won't win if you go head-to-head with a problematic customer. Instead, you need to just keep talking.

Demonstrate that you have patience with your potential employers. Write it on your resume, and tell a story about how you demonstrated patience one time during the interview. It'll tell them you know what they expect from you, and that you're capable of providing it.

Complement Your Soft Skills With Harder Ones

Soft skills are essential for any employee. By developing harder ones though, you will help your chances of getting a job.

One of the best skills to learn to help get you a call center job is the phonetic alphabet. The alphabet was designed by NATO and assigns words to letters to confirm a person fully understands another person.

There will be times that you may not be able to clearly hear a customer. You will want to confirm whatever information they tell you. The best way to do that is to repeat it back, but with the phonetic alphabet.

Knowing the phonetic alphabet will also give your resume a distinguishable edge.

Expect to Multitask

Call center jobs are not relaxing. Burnout among employees is common. Even with modern technology allowing people to talk in chat rooms or virtual assistants from The Hoxton Mix, the stress is high.

Part of that stress comes from having to manage multiple things at once. Employees may sometimes talk to multiple people at once. Or they may have to take a call while working on something else

Knowing how to multitask, and demonstrating that, is crucial for landing a call center job.

Open Up Your Availability

Nobody wants to hire somebody who doesn't have the time to work. Call centers usually operate 24 hours a day. In the best case scenario, you will be available to work for all of them.

Of course, that just isn't possible. You can increase your chances of getting a call center job by making yourself more available, though. Figure out what shifts need filling, and offer to fill them.

It'll help you stand out, and may make a preferred candidate.

It Doesn't Matter How Much Experience You Have

What really matters is that you demonstrate you can handle the work. Finding work in a call center can be a job in itself. But if you enjoy multitasking and can juggle the job's demands, it is worth it.

You get to talk to people across the world. You never really know where a conversation may take you.

So pour yourself a cup of coffee and prepare to work in a high-demand, modern work environment. And if you're ready for work in a call center, be sure to apply with us!